This application will enables tenants or residents to report local problems in a more convenient way. The application will be accessed through the web or a Smartphone application. The tool
is centered on a web-based application that displays all user submitted issues.
The Application is a platform that enables residents to directly report to their administration local issues about their neighborhood such as faulty repairs, maintenance tips from residents, etc.
The reported issues are automatically transmitted to the appropriate office in the housing company administration so as to schedule their settlement. Reporting is feasible both through a web- and a smartphone-based front-end that adopt a map-based visualization, which makes reporting a user-friendly and intriguing process.
The management and routing of incoming issues will be performed through a back-end infrastructure that serves as an integrated management system with easy to use interfaces. Apart from reporting a new issue, both front-ends allow the citizens to add comments or vote on existing issues, which adds a social dimension on the collected content.
Users may add photos, comments, suggest solutions for improving the environment of their neighborhood, or add video and pictures and they can be informed about the solving stage of the reported problem. E-mail alerts are also available.
Finally, the platform makes also provision for informing the residents about the progress status of the reported issue and in this way facilitate the establishment of a two-way dialogue between the residents and administration.